Terms of Service

Please read these Terms of Service carefully before using Stickero. By accessing or using our service, you agree to be bound by these terms.

1. Agreement to Terms

By accessing or using Stickero ("Service", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service.

1.1 Acceptance

Your use of the Service constitutes acceptance of these Terms and our Privacy Policy. These documents together form a legally binding agreement between you and Stickero.

1.2 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via:

• Email notification to registered users
• Prominent notice within the application
• Update to the "Last updated" date at the top of this page

Your continued use of the Service after changes constitutes acceptance of the modified Terms.

2. Eligibility and Account Registration

2.1 Age Requirement

You must be at least 16 years of age to use this Service. By using the Service, you represent and warrant that you meet this age requirement.

2.2 Account Types

We offer two types of accounts:

• Registered Accounts: Full access with password-protected accounts
• Guest Accounts: Temporary access for board collaboration without password

2.3 Account Registration

When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password
• Accept all responsibility for activities under your account
• Notify us immediately of any unauthorized use

2.4 Account Security

• You are responsible for maintaining the confidentiality of your password
• You are fully responsible for all activities that occur under your account
• We are not liable for any loss or damage from your failure to maintain account security

3. Subscription Plans and Billing

3.1 Service Tiers

We offer the following subscription tiers:

• Free: Limited features, 1 active board, 3 members per board
• Planner ($19.99/month): 5 active boards, 25 members per board, all templates
• Enterprise ($59.99/month): 25 active boards, 200 members per board, analytics, priority support

3.2 Billing

• Subscription fees are billed in advance on a monthly or annual basis
• Payment is processed securely through PayPal
• We do not store your credit card information
• Prices are subject to change with 30 days' notice

3.3 Automatic Renewal

• Subscriptions automatically renew at the end of each billing period
• You will be charged at the then-current rate unless you cancel
• You can cancel your subscription at any time from your account settings

3.4 Cancellation

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• You will retain access to paid features until the end of your billing period
• No refunds for partial months or unused time

3.5 Free Trial

If we offer a free trial:

• Trial duration and terms will be clearly communicated
• You may cancel during the trial without charge
• If not canceled, you will be charged at the end of the trial period

3.6 Refund Policy

• Generally, all fees are non-refundable
• Refunds may be issued at our sole discretion
• Contact support@stickero.app for refund requests

4. User Content and Ownership

4.1 Your Content

"User Content" means any content you create, upload, or share through the Service, including:

• Stickers and notes on boards
• Board names and descriptions
• Comments and feedback
• Any other content you provide

4.2 Ownership of User Content

• You retain all ownership rights to your User Content
• You are solely responsible for your User Content
• We do not claim ownership of your User Content

4.3 License to Use

By posting User Content, you grant us a worldwide, non-exclusive, royalty-free license to:

• Store, display, and transmit your User Content as necessary to provide the Service
• Process your User Content through AI features (summaries, suggestions, clustering)
• Make backups of your User Content

This license ends when you delete your User Content or account, except for:

• Content shared with other users (may remain visible to them)
• Content in backups (deleted after 30-day retention period)

4.4 Content Responsibility

You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not violate any third-party rights
• Your User Content complies with these Terms

5. Acceptable Use Policy

5.1 Permitted Use

You may use the Service for:

• Team collaboration and planning
• Sprint retrospectives and planning sessions
• Brainstorming and ideation
• Project management
• Any other lawful business or personal purpose

5.2 Prohibited Activities

You agree NOT to:

• Violate Laws: Use the Service for any illegal purpose or in violation of any laws
• Infringe Rights: Violate intellectual property, privacy, or other rights of third parties
• Harmful Content: Post content that is defamatory, obscene, threatening, harassing, or hateful
• Spam: Send unsolicited or unauthorized advertising, spam, or bulk communications
• Malware: Upload viruses, malware, or any malicious code
• Security Violations: Attempt to breach security, access unauthorized areas, or reverse engineer the Service
• Automation: Use bots, scrapers, or automated tools without permission
• Resource Abuse: Overload or interfere with our servers or networks
• Impersonation: Impersonate any person or entity
• False Information: Provide false, misleading, or fraudulent information

5.3 Content Monitoring

• We reserve the right (but have no obligation) to monitor User Content
• We may remove or disable access to content that violates these Terms
• We may suspend or terminate accounts that violate these Terms

6. Intellectual Property Rights

6.1 Our Intellectual Property

The Service and its original content (excluding User Content), features, and functionality are owned by Stickero and are protected by:

• International copyright laws
• Trademark laws
• Other intellectual property laws

6.2 Trademarks

Stickero, our logo, and any other product or service names are trademarks of Stickero. You may not use these marks without our prior written permission.

6.3 Feedback

If you provide feedback, suggestions, or ideas about the Service:

• You grant us a perpetual, worldwide, royalty-free license to use such feedback
• We have no obligation to compensate you for feedback
• We may use feedback to improve the Service without restriction

7. Third-Party Services

7.1 Third-Party Integrations

The Service may integrate with third-party services:

• PayPal: Payment processing
• Anthropic Claude API: AI-powered features
• Email Services: Transactional emails

7.2 Third-Party Terms

• Your use of third-party services is subject to their respective terms and policies
• We are not responsible for third-party services or their terms
• We do not endorse or assume responsibility for third-party content

7.3 Third-Party Links

• The Service may contain links to third-party websites
• We are not responsible for the content or practices of linked sites
• Access third-party sites at your own risk

8. Privacy and Data Protection

8.1 Privacy Policy

Our Privacy Policy explains how we collect, use, and protect your personal data. By using the Service, you consent to our privacy practices.

8.2 Data Security

While we implement security measures, you acknowledge that:

• No method of transmission over the internet is 100% secure
• No electronic storage is completely secure
• We cannot guarantee absolute security of your data

9. Service Availability and Modifications

9.1 Service Availability

• We strive for 99.9% uptime but do not guarantee uninterrupted access
• The Service may be unavailable during maintenance or due to technical issues
• We are not liable for any downtime or service interruptions

9.2 Service Modifications

We reserve the right to:

• Modify, suspend, or discontinue any part of the Service
• Change features, functionality, or pricing
• Remove features or impose limits on certain features

We will provide reasonable notice for material changes affecting paid subscriptions.

10. Disclaimers

10.1 "AS IS" Service

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy, reliability, or quality

10.2 No Guarantee

We do not warrant that:

• The Service will meet your requirements
• The Service will be uninterrupted, timely, secure, or error-free
• Results obtained from using the Service will be accurate or reliable
• Defects will be corrected

10.3 AI Features

• AI-generated content (summaries, suggestions, clustering) is provided for convenience only
• AI results may not be accurate or suitable for your purposes
• You are responsible for reviewing and verifying AI-generated content

11. Limitation of Liability

11.1 Exclusion of Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL STICKERO BE LIABLE FOR ANY:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or use
• Business interruption
• Loss of goodwill

This applies whether based on warranty, contract, tort (including negligence), or any other legal theory.

11.2 Liability Cap

Our total liability to you for all claims arising from the Service shall not exceed the greater of:

• $100 USD, or
• The amount you paid us in the 12 months before the claim arose

11.3 Jurisdictional Limitations

Some jurisdictions do not allow exclusion of certain warranties or limitation of liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Stickero, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of third parties
• Your User Content

13. Account Termination

13.1 Termination by You

• You may delete your account at any time from your settings page
• Canceling your subscription does not delete your account
• Account deletion is permanent and cannot be undone

13.2 Termination by Us

We may suspend or terminate your account immediately if:

• You breach these Terms
• You engage in prohibited activities
• Required by law or legal process
• We discontinue the Service

13.3 Effect of Termination

• Your right to use the Service ceases immediately
• We may delete your User Content (subject to backup retention)
• Provisions that should survive termination will remain in effect

13.4 No Refunds on Termination

If we terminate your account for breach of these Terms, you are not entitled to a refund of any fees paid.

14. Governing Law and Jurisdiction

14.1 Governing Law

These Terms are governed by and construed in accordance with the laws of Norway, without regard to conflict of law principles.

14.2 Jurisdiction

You agree to submit to the exclusive jurisdiction of the courts located in Norway for resolution of any disputes.

14.3 European Users

If you are a consumer in the European Union, you benefit from mandatory consumer protection provisions under your local law, and nothing in these Terms affects your legal rights as a consumer.

15. Dispute Resolution

15.1 Informal Resolution

Before filing a claim, you agree to contact us at legal@stickero.app to attempt to resolve the dispute informally.

15.2 Arbitration (For Non-EU Users)

If informal resolution fails, disputes may be resolved through binding arbitration, except where prohibited by law.

15.3 Class Action Waiver

To the extent permitted by law, you agree to bring claims only in your individual capacity and not as part of any class or representative action.

16. Miscellaneous

16.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Stickero.

16.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

16.4 Assignment

• You may not assign these Terms without our prior written consent
• We may assign these Terms to any affiliate or in connection with a merger or sale

16.5 Force Majeure

We are not liable for any failure or delay due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, riots, or internet failures.

16.6 Language

These Terms are written in English. Any translated versions are provided for convenience only. In case of conflict, the English version prevails.

17. Desktop Application

These Terms apply equally to both our web application and desktop application. The desktop application:

• Is subject to the same Terms and Privacy Policy
• May have additional platform-specific terms (Windows, macOS, Linux)
• Is provided "as is" with the same limitations and disclaimers

18. Contact Information

18.1 Questions and Concerns

If you have questions about these Terms, please contact us:

• Email: legal@stickero.app
• Support: support@stickero.app
• Contact Form: Contact Page

18.2 Legal Notices

Any notices to Stickero must be sent to legal@stickero.app.

18.3 Effective Date

These Terms are effective as of the "Last updated" date shown at the top of this page.